Refund policy

Last Updated: 4/3/2026

At heartnsoles, we stand behind the quality of our products. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Note: For hygiene and safety reasons, insoles that have been worn, trimmed, or altered are not eligible for a return.

2. Return Process

To initiate a return, please contact us at info@heartnsoles.com.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address:
3655 Peace St, Farmville, North Carolina, 27828

3. Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right through a replacement or refund.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom Products: Special orders or personalized items.

  • Personal Care Goods: Used or opened hygiene products.

  • Hazardous Materials: Flammable liquids or gases.

  • Sale Items: Items purchased on "clearance" or "final sale."

  • Gift Cards: We cannot accept returns on gift cards.

5. Exchanges

The most efficient way to ensure you get the product you want is to return the item you have. Once the return is accepted and processed, you may make a separate purchase for the new item.

6. Refunds

We will notify you once we have received and inspected your return to inform you if the refund was approved.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.

  • 60-Day Walk Free Test: Enjoy peace of mind with our 60-Day Walk Free Test – walk confidently or return them for a full refund. This policy is subject to change at any time, and we reserve the right to void the offer if we suspect abuse or misuse.

If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at info@heartnsoles.com.