Refund policy

Last Updated: October 28, 2026

At heartnsoles, we stand behind the quality of our products.

That's why every pair of heartnsoles insoles comes with our 60-Day Walk Free Test. Wear your insoles in your everyday shoes and give them a proper try. If you're not satisfied, you can request a return within 60 days of receiving your order for a full refund.

1. Eligibility for Returns

Our 60-Day Walk Free Test is designed to give you time to experience your insoles before deciding if they're right for you.

To qualify for a return:

  • Your return must be requested within 60 days of receiving your order.

  • Insoles may be worn during normal everyday use.

  • You must provide your order number or proof of purchase.

  • Insoles must not have been deliberately damaged or misused.

Note: Wearing your insoles does not affect your eligibility for a refund under the 60-Day Walk Free Test.

2. Return Process

To initiate a return, please contact us at info@heartnsoles.com.

Please include your order number and let us know that you'd like to make a return under our 60-Day Walk Free Test.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address:

3655 Peace St, Farmville, North Carolina, 27828

3. Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right through a replacement or refund.

4. Refunds

We will notify you once we have received and inspected your return to inform you if the refund was approved.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at info@heartnsoles.com.